Exchange Policy
You can exchange items in your order within 7 days of its delivery. Please follow these steps to cancel order:
1. How do I exchange items in the order I have placed?
- 1. Click on ‘Return/Exchange’ link against your order in the Order History section in My Account
- 2. In case you are a Guest User, fill in your order details in Track Order page. Follow steps as given below.
- 3. Click on the ‘Exchange for another size’ or ‘Exchange for product in same offer’ link and indicate the product/ size to be exchanged with.
- 4. Proceed to the next step and select the shipping address to deliver the exchanged products.
- 5. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shape wear panties, or an opened box of a multi-piece sets that includes panties.
2. I’m unable to see the return/exchange link on the product when I’m trying to place a return/exchange request online.
- 1. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shape wear panties, or an opened box of a multi piece sets that includes panties.
- 2. Our return and exchange policy allows for you to return/exchange your order within 15 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 15 days of the order’s delivery.
3. I do not have an account with Deevaz. How do I return the order I have placed?
You can return your order within 7 days of its delivery. Please follow these steps to cancel order:
- 1. If you are a Guest User, fill in your order details in Track Order page.
- 2. Click on the ‘Return/exchange’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation.
- 3. Click on the ‘Exchange for another size’ or ‘Exchange for product in same offer’ link and indicate the product/ size to be exchanged with.
- 4. Proceed to the next step and select the shipping address to deliver the exchanged products.
4. Can I exchange the gift received with my Order?
- 1. We do not accept exchange of gift items sent with orders.